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	What do the accommodation descriptions mean? Studio: living unit in a building without a separate bedroom Apartment: separate housing unit in a building with a living room and at least 1 bedroom Bungalow: freestanding house with 1 floor Country house: house on a larger piece of land Villa:(free standing) large house An accommodation may fit into more than one type. We carefully select the accommodation that is most suitable for you. What about arrival and departure times? You will receive the arrival and departure times together with your travel documents. Arrival is often from 4 o'clock in the afternoon and departure is usually 10 o'clock in the morning, however you will find the exact times within your travel documents. If you plan on arriving or leaving earlier or later than the given time, then you must ask your contact person on-site at least 72 hours in advance. If you would prefer to let us take care of this you may contact our reservations department: +31 228 59 26 26 or info.uk@easyhome.com and one of staff members will be eager to be of service. What do the abbreviations mean? Pd: per day Pp: per person Pu: per hour Pw: per week Results page: the page where the results of your search are displayed. You will see this page after you have completed your search instructions. Accommodation page: this page provides detailed information on the accommodation. You can access this page through the results page by clicking on 'Information'. Costs page: this page gives you an overview of the costs of the accommodation in the selected period. It will be displayed after you have selected your travel date. Travel date page: the page where you select your arrival and departure dates. You will see this page after you have chosen an accommodation. What about (travel) insurance? It is very sensible to have a travel and cancellation insurance. In case of problems you can fall back on our partner ETI  International Travel Protection. If you want to see the T&C send us an email at info.uk@easyhome.com and these T&C will be sent to you by email. Of course our staff members are most willing to help you at telephone number +31 228 59 26 26. When do I get the travel documents (itinerary, voucher if needed). If you book your trip more than 6 weeks before your arrival date, you will receive the travel documents about 4-6 weeks before departure by e-mail. If you book less than 4 weeks before departure you will receive the travel documents as soon as possible by e-mail. The travel documents contain, among other things, a confirmation of the booking, itinerary, details of your contact person on site, the address of the house you have rented, arrival and departure times and other important information about the accommodation. I want to make a last-minute booking, is that possible? Naturally, we advise you to book in plenty of time, since the last-minute choice is limited. Easyhome will only take into account holidays booked more than 3 days prior to arrival. Your travel documents will be sent to you as soon as we have received your payment. Why do I have to pay a deposit and when and how will I get it back? The owner/manager of the accommodation will want guaranteed payment in case you cause unexpected damage to the accommodation. Easyhome itself does not require a deposit nor do we raise/ lower the deposit the owner/manager asks. The amount depends on the accommodation. The way you can pay the deposit depends on the owner. With private owners you can often pay in cash (local currency). With some holiday parks and in case we have a local agent you may also pay by credit card. If you pay by credit card and leave the accommodation behind in a decent state the owner/manager will tear up the credit card slip. The information on the accommodation I want to rent mentiones additional mandatory products or services (such as cleaning) which I do not want. What are my options? If the owner of the accommodation insists that you pay for instance for the cleaning, then we are unfortunately unable to change this. We also have accommodations in flying destinations (Greece, USA, Africa etc.); are these accommodations inclusive or exclusive of transport? All accommodations on our website are exclusive of transport. Through our partner, eBookers, you can economically reserve flights for practically all destinations where Easyhome has accommodations What should I do if I want to extend my stay? Contact us and one of our staff members will try to arrange an extension. Is the interior exactly the same as shown on the website? The interior of the house may in certain cases (for example, with apartments) not exactly agree with the photos on the web page. The photos given in that case, however, give an impression of the accommodation. With villas, the photos always give a recent picture of the house and/or its surroundings. I am a good cook, what may I expect from the kitchen in my accommodation? In most cases, the kitchen in the house is much more modest than at home. You should take into account that in all cases there is a cooking ring, sink, pans, cutlery and crockery present. The more expensive accommodations naturally have been provided with luxurious equipment. Extras like dishwasher, microwave etc. will be mentioned in the description of the accommodation. Can I bring pets? Pets are not allowed unless otherwise stated in the accommodations detail information. Sometimes you have to pay a surcharge for your pet. If you take a pet which is not allowed, then the owner can refuse your pet access to the accommodation. If you wish to take more than one pet, then you should always contact Easyhome +31 228 592626 or info.uk@easyhome.com and we will discuss the options with the landlord. I use medication, do you have any tips? We advise you to consult with your GP to get information about precautions (injections, medicines) before going on holiday. Make sure that in any case you take plenty medical supplies for the entire holiday. We have a disabled person in our group, is there anything we should into account? On the web page is mentioned if the accommodation is suitable for disabled people. Normally, in holiday parks and apartment buildings, there are a limited number of accommodations suitable for the disabled. We therefore advise you to book in plenty of time. Also if you have a disabled person in your group then, in order to make a booking, you should contact Easyhome at +31 228 592626 where one of our staff members will inform you about the possibilities. Can the owner/manager of the accommodation and/or it's surroundings enter the house during the period that we have rented it? If there is no reason to, the owner will not come around or into the house. However, the owner/manager or his representative should always have access to the accommodations for necessary maintenance, repairs, urgencies or in any other situation where there is a need for the owner/manager to be there. It could be that the owner lives on the same land as the accomodation. This is however clearly stated in the detail information. In short, you can be assured that the owner will not disturb you and that you can enjoy your holiday. What is your booking fee? For each booking a fee applies. However, since we have automated our processes to a large extend that fee is only Euro 20 (approximately GBP 12.36). What about cleaning costs, how high are these costs, are these included in the rental sum or not? The cleaning costs vary with accommodations. On the webpage is mentioned whether these costs are included or not. If the cleaning costs are not included in the rental sum then these must be paid on site.The cleaning is sometimes compulsory. With single accommodations you can choose to clean the accommodation yourself or you can choose to let the owner/manager take care of it. This means you must agree this with him/her. In other cases you must leave the house in a decent condition after you leave (dish washing done, everything tidy, rubbish thrown away etc.). If this is not done the extra costs maybe kept from the deposit or you will receive an invoice for it. What about tourist tax, is this included or not and where must I pay this? The tourist tax is almost never included in the holiday sum. The amount is dependant on the accommodation and the number of persons in your group. You must pay these costs on site to the owner/manager. On the internet page, it uses the term sleeping accommodation, what is that? The term sleeping accommodation can mean a bedroom, but can also be: sleeping cabin, an open bedroom, sleeping corner or sleeping place in the hallway. What about currencies? Anything you have to pay on site, such as deposit and cleaning, must be paid in the local currency. The prices on the website are in Euro's and only indicative. On most locations you can make use of an ATM machine. If you are certain about the amount to be paid you can do a money transfer by a bank, post office, or transfer office. What does a child friendly accommodation mean? With a number of houses it says that the house is suitable for children, but the house can also be situated in a child friendly location, e.g. there can be a playground, children's furniture, or it can be rented. In any case, children remain the complete responsibility of the adults. For the little ones there is also the possibility to rent a child's bed and/or a baby chair. This you can order this while booking. We advise you to bring you own bedlinen for camp beds. I would like to book a child's bed, is this possible? If child's beds are available it will be mentioned with the accommodation, as well as the surcharge that goes with it. In some cases you have to book these beds with us in advance, this is also mentioned on the accommodation page. If you have any questions, one of our staff members will be pleased to help you at +31 228 592626. Is it possible to stay with more people in the accommodation than the given maximum on the website? You cannot exceed the maximum number of persons stated on the website. The owner/manager of the accommodation has the right to refuse your access to the accommodation! The given number of persons includes babies and children. Mind you: if it states that the accommodation is suitable for 4-6 persons, this means that the accommodation is ideal for 4 persons, but can accommodate 6 persons. babies: up to 2 years, children: 2 to 15 years, adults: 15 and older How do I know if an accommodation I have seen on the Internet even exists? We have our own quality assurance (visits to accomodations, references etc.) to make sure that you can enjoy your holiday without any worries. An accommodation complies to the highest quality requirements; for good reason we are the largest supplier of holiday accommodations on the Internet. If you have a specific question about an accommodation, please call our reservation desk at +31 228-592626. Do I have to bring bedlinen? When bedlinen is included it will be stated on the website. Some accommodations provide bedlinen at a surcharge; also this information you wil find on the website. In countries around the Mediterranean Sea there are, because of the climate, usually no eiderdowns available but only sheets and blankets. Does Easyhome only rent holiday homes? Easyhome has an exceptionally large offer both home and abroad of holiday homes, appartments, farm-houses, bungalows, chalets, villas etc. What are the cancellation conditions? Cancellation 42 days before day of arrival: the client pays 30% of the total amount. From 42 days to 28 days before day of arrival: the client pays 60% of the total amount. Cancellation less than 28 days before day of arrival: the client pays 90% of the total amount. Cancelling on or after the day of arrival: the client pays 100% of the total amount. The minimum cancellation costs are Euro 30 (approximately GBP 18.54), Euro 20 booking fee Euro 10 for administration costs. I want to book a long time in advance ( >9 months), is this possible? With Easyhome you can book up to one year in advance. If the price is not known at the moment of booking then a provisional booking can be made. Your name will be put on a list to be contacted as soon as the booking season starts. One of our staffmembers will give you the latest information and prices and eventual extra costs that apply. You can then decide if you still want to book that accomodation. With early bookings we can only give you an indicative price which may be subject to change. Early bookings must be done by phone at number +31 228 592626. Is it possible to change my reservation? In some cases changes are possible. The minimum costs for changes are Euro 20 (aprox. GBP 12.36); the final costs are dependent on the nature of the change and the accommodation. Note: In high season, changes are unlikely to be possible, and/or may result in high costs to pay. A change is proposed, can you explain that? Somewhere in the booking process an error has occurred. To ensure that you will still enjoy your holiday we will offer you an alternative. Through the nature of the product the alternative may not be at the same location or offer the same facilities. When is the accommodation definitely booked? The accommodation is definitely booked as soon as you have received the confirmation and invoice te be payed to us. When the accommodation is marked available on the departure date it means that the accommodation is available according to the most recent information. Is the house definitely available? Yes, the house is available for the requested period (with the provision there is no error), your booking is definite as soon as you have received our invoice, paid it and received confirmation of your payment from us by e-mail. Our booking system is set up to protect you against double bookings. We cannot make a double booking and never confirm a booking to you without checking. Are the prices fixed? The prices, in verbal, written, digital or any other form, are always subject to change. I am a minor, can I book an accommodation? Unfortunately, minors are not allowed to book holidays with us. If you are seriously interested in one of our accommodations, you should ask your parents/guardians to make the booking for you. Easyhome has beautiful pictures on their site, can I use these? The photos and other material on our site are the property of Easyhome and their partners. It is for this reason that without our explicit permission it is not allowed to copy this information. When and how do I get my travel documents? You receive your travel documents 4 weeks before departure (or as quickly as possible if you leave in less than 4 weeks from the day you book) by e-mail. The travel documents contain additional information about the confirmation of the booking and other important information about the accommodation such as the address, telephone number, key address and itinerary. I have a complaint about Easyhome or the accommodation, what should I do? We aim at providing the best possible service to our clients. However it may happen that something is not completely as you expected/hoped for. It that case we ask you to contact the person who gave you the key within 48 hours after arrival and let him know what your problem or complaint is about. He or she will try to resolve this as soon as possible. Your complaint should always be confirmed in writing by your local contact and send to us with a written clarification after your return. Complaints not submitted to us in this way may not be handled by us time or even not handled at all. The holiday was not as expected, how is that? When in Rome, do as the Romans do. A holiday in a foreign country means different people, different customs, different culture, different food. All these differences are the attractive part of travelling, but also something you should be aware of as being different than home. You should also mind limited opening hours of shops and places of entertainment as well as a more limited offer of facilities. Sometimes there are only activities during high season and maybe the swimming pools have limited opening hours in the low season. Furthermore, local hygiene standards may be lower than your own, some owners have worked/lived there for a surprisingly long time with temporary solutions. These are some examples of local charm / culture on which we have no grip at all and which you should be aware of. Does Easyhome use ratings? Our offering consists to a large extent of (private) holiday homes who cannot be classified according to the international luxury standards. The houses reflect local tradition, style and personal taste of the owner. Some of our houses in Italy do have a classification. The houses are grouped into 5 categories which go from 1 (the best properties) to 5 (simple but convenient properties). This classification is a summary of the various parameters we have used, such as charm, views, situation and furnishing of the house. With the accommodation, the address of the renter/owner is mentioned, why is that? Our website contains a limited number of advertisements of owners. We do not mediate for these accommodations; you have to contact the owner/renter directly and agree with him on rent, conditions, key etc. We do not check the information in the advertisement nor are we legally involved with the transaction! What steps do I take to make a booking? 1. You can choose between the standard search method and the extensive search method. 2. If you know exactly what accommodation you want or if you got too may results through the standard search method, then the extensive search method is the right choice. 3. With the extensive search method, you may use more than 10 criteria. Of course, you dont have to fill in all criteria. As soon as you have made a choice, you click on 'Search now' and within a few seconds you will see the search results on your screen. 4. With the standard search method you have 4 criteria to make a choice: country/region/type/persons. Also here you do not have to fill in all criteria. As soon as you have entered the criteria, click on 'Search now' and within a few seconds the search results will be shown on your screen. 5. If the search results show an accommodation that meets your requirements, then click on the 'Information' button. 6. The accommodation page contains all information on the accommodation that we have available. If you want facilities that are not mentioned on this page, you may assume that these facilities are not available with this accommodation. 7. To see if the accommodation is available in the period that you want to go on holiday you must click 'Continue'. 8. On the travelling dates page you will indicate first which month you want to go on holiday and for how long. As soon as you have done that the website will show a calendar showing the availability of the accommodation. You must select an arrival date from the list and then click on 'Continue'. 9. On the costs page you will see an overview of the cost for the accommodation for the given period. To get this overview you must first fill in with how many adults/children/pets you will go on holiday. Next you can select the additional services you want to book with the accommodation. 10. There are 4 types of additional services: a) compulsory: you are obliged to take these b) non compulsory: you can choose if you will take these c) services to be paid for on site d) services from Easyhome to be be paid for. If nothing is indicated then services are not compulsory and the services you book must be paid to us. 11. As soon as you have made your choice of additional services, click on calculate and you will see your total amount. Under the amount the payment scheme for your chosen holiday is displayed. When you are satisfied you should click on 'Continue' 12. As the application is very secure we do not use passwords. 13. If you have forgotten your login information, send us your e-mail address and click on 'Send'. 15. You will see that the verification page has all the details of your booking. Check the information and change it if necessary. We advise you to print these details. 16. If the accommodation is fully online available you can pay online through our reliable payment partner Bibit or pay offline (by telephone transfer). 17. If the accommodation does not show full online availibility we will inform you by e-mail if we can confirm the accommodation for you. Usually you will get an answer within 24 hours. My search delivered too many/too few results, what should I do? Easyhome has an extensive range of holiday homes for offer throughout the whole of europe and elsewhere. To get a conveniently arranged number of accommodations you must adjust your search criteria. This, for example, by using the extensive search option. With this option you can select your requirements at great detail. Another good tip is to adjust the search criteria on the search results page when the accommodation(s) selected are not exactly what you are looking for. On that page you can tailor your search criteria and find your ideal accommodation at once. It is possible that Easyhome does not have the perfect accommodation for you. Then only click on the most important criteria within your search instruction as in that way you could still find an accommodation that satisfies your requirements. How do I know if an accommodation is available in the period I want to go on holiday? You must search for an accommodation that meets your requirements and once you are on the accommodation page click on 'Continue'. On the travel dates page you first have to select the month your holiday will start and for how long. As soon as you have done this the site will show a calendar with the availablity of the accommodation. You must then choose an arrival date from the arrival dates list. By clicking on 'Continue' you will be linked to the costs page for this accommodation. The house that I want to book is not available in the period I want to take a holiday, what can I do? The easiest thing to do is to choose a period when the house is available. Another method is to search for another house using the same criteria you used to make your first choice. The Easyhome offer is very large, there is always an accommodation that fits your needs! What does the checklist mean? The checklist is an overview of the steps you must take in order to make a successful booking with Easyhome You can always go back one step by clicking on the previous step in the checklist, but you cannot go forward, this can only be done by completing the questions on the current page. The current step in the booking process is marked with an orange triangle and the ones already done are marked with a tick. I would like to rent another period than is given on your site, is that possible? The minimum rental period for most accommodations is one week, from Saturday to Saturday. Possible exceptions(2 weeks/midweek/weekend/day or different arrival and departure day) are given on the internet page with the accommodation. Only in the high and low season, the possibility of changing the stated period is very limited. In that case, contact us. How does your booking procedure work? You make a booking through our website. At the moment you are asked to pay (online or offline) the booking is definite. In all other cases you will receive an invoice by e-mail as soon as possible. You should pay (or partially pay) us within 3 days after you received the invoice. The easiest way to do this is by one-off direct debit through the Internet via the link given in the invoice. Nowadays payment through the Internet is completely secure; so you can also safely use your credit card. If you don't want to make a payment via the Internet and you have a bank account then you can pay by telephone transfer from your bank. Mind you:only make a (down)payment after you have received our invoice by e-mail. How should the rent be paid? A quick payment, right after you made your booking, makes it less likely that the accommodation will be booked by someone else. We can only confirm a booking, if the payment for that booking has been received. Unfortunately people are often slow to pay which of course is in particular not possible with last-minute bookings. We offers various methods of payment as follows: 1. Direct debit: you follow the link in the invoice sent to you by e-mail and choose the option "Offline". Next, you have to fill in your account number, name of the account holder and city. On the following page you will see the direct debit form, which you have to print out, sign and fax to Bibit Internetpayments (not to Easyhome ) 2. Bank transfer: this works the same as the direct debit: you follow the link in the invoice sent to you by e-mail and choose the option "Offline". Next, you have to fill in your account number, name of the account holder and city. On the following page you will see the bank transfer form, which you have to print, sign and fax to Bibit Internetpayments (not to Easyhome!) 3. Credit card payments: you follow the link in the invoice and choose the option "Online". Next, you have to choose your credit card (Eurocard/Mastercard, Visa, Maestro, Diners club, American Express). Next a secured page is displayed where you have to fill in your name, credit card number and date of expiration. The system will take a couple of seconds to verify whether the payment is cleared. 4. Home banking. You may also use your home banking system to pay the invoice amount. Please always add the booking number as reference to the payment. Is online payment with Easyhome secure? Yes, online payment with Easyhome is secure. We work together with our large payment partner (Bibit) through which, your online payment is secure. Of course we offer you other online and offline payment methods allowing you to choose the method you prefer yourself. If you have any questions about the payment of an invoice then please contact one of our staffmembers at +31 228 592626. Do I have to pay online? No, you can also choose to pay by a normal payment transfer. You can issue a one-off Direct Debit payment or you can use a normal bank transfer; the payment should be done as soon as you have received your invoice via email. How confidential do you handle the private information given to you. Will you provide third parties with my details? Easyhome treats your private details with the utmost care and will not give these to third parties without your consent (with the exception of only those details for invoicing, for the renter/owner etc.). We are registered at the registration office, number P-0021546 Under what number are you registered with the Chamber of Commerce? Alkmaar Chamber of Commerce: 34148530 What is your VAT number? VAT Number: NL159438846B01 What about passports, ID cards etc? You must take care that you bring the proper travel documents. Tarvelling with an expired passport is no longer possible. European travellers must hold a valid passport. For the following countries a European identity card is also acceptable: Andorra, Belgium, Denmark, Germany, Finland, France, Greece, Great Britain, Ireland, Italy, Luxembourg, Malta, Monaco, Norway, Austria, Portugal, Spain, Turkey, Sweden and Switzerland. If you do not have the nationality of one of these countries we advise you to contact your ambassy in the country you are visiting. In addition automobilists should have a valid Green Card and a valid driving licence. What is your companies address? Postal address: Easyhome Kleingouw 92 1619 CG Andijk T +31 228-592626 F +31 228-593800 www.easyhome.com Is there background information on Easyhome available? Ever since we started in 1999 we are still growing every day and are a touristic Internet travel organization of considerable size with the aim to offer consumers the largest choice in holiday accomodations. At this moment we can offer tens of thousands of holiday accomodations throughout Europe(including bungalow parks). We have the greatest confidence in Internet as no other media offer you so much choice at such good prices and guaranteed quality. Apart from our own website www.easyhome.com we also have distribution partnerships. We are often the exclusive supplier of accomodations, a good indication that also those organizations regard us as a marketleader. We work pleasantly together with ETI  International Travel Protection for holiday insurance, Sunnycars for rental cars and eBookers for flights. Travel Service International supplies and maintains our automation systems. I have a good tip about an accommodation, what can I do with it? We are is always interested in your opinion. If you have any remarks or tips (nice restaurants, beautiful walks,...), let us know when you have come back. The next renter could maybe profit from your experiences! What are your office hours? Our office hours are Monday - Friday from 10:00 until 17:00. Naturally, you can visit our website and send us an e-mail, 24 hours per day, 7 days a week. Does Easyhome have a catalogue? No, our entire offering is on the Internet. Consequently the information is up to date, allowing you to be the first to book and profit from the best offers and most beautiful quality accommodations. In addition we are the only organization that can offer you the possibility to book various extra's online such as travel- and cancellation insurance, child's beds and/or cot's, bed linen, towels etc. Can I make a booking with Easyhome through a travel agency? Yes, but Easyhome does not have it's own travel agents. We are convinced that we can serve you better and cheaper over the Internet. No other travel agency provides you the facility to look at offers 24 hours a day or do an extensive search as with Easyhome. There is however a travel agency who in the first quarter of 2001 started a project whereby Easyhome accommodations can be booked via a regular travel agent. You may want to profit from their knowledge and personal advice. The result of this project is found under the new section of the site. How to contact Easyhome Public Relations: info.uk@easyhome.com Questions about your reservation: info.uk@easyhome.com Questions about accommodations: all information that Easyhome has available is stated on the website I am a professional supplier of accommodations, how can Easyhome be of service to me? You should contact Jan Goudsblom, he has extensive information about what Easyhome can do for you. Telephone: +31 228 592626; E-mail: info.uk@easyhome.com. Does Easyhome have an emergency number? Yes, our emergency number is +31 651 359440 Note: this number may only be called in case of emergency; questions about availability, information requests etc. will not be taken at this number Back ©